My first couch from Joybird from 2018 is amazing. But the Lewis Corner Sectional I had delivered in December 2025 was absolutely terrible. Damaged foam, wobbly frame, stain on one cushion upon delivery.But for me, the absolute biggest concern was the horrible smell of the cushions! Not a typical off-gassing or "new furniture smell." It was an intense chemical fruit smell that would permeate your clothes and blankets. I started getting migraines.Luckily, after a week of back and forth, the company agreed to pick up the defective couch and give me a full refund. Maybe it was a Christmas miracle, but they did cancel my Affirm loan, so I got back everything I had paid.For that, I give Jackie in the Warranty department 5 stars! She made it right.But I will never buy a Joybird again. And since they are owned by Lazy Boy, I do not think I will buy from them again either!
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Founded on the idea that you shouldn't settle when it comes to home furnishings, Joybird allows customers to bring their personal style into their homes with a mix of retro and modern designs. Their digital, physical and virtual shopping experiences redefine the way
you buy furniture.
Joybird is proud to deliver high-quality products while keeping sustainability top of mind. For more information, please visit Joybird.com or a Joybird showroom near you.See more
