Buyer Beware: Shady Practices, Zero AccountabilityOur experience with Joybird was deeply disappointing—because of how the company operates once they have your money.Joybird is optimized to get you to buy—and then leave you stranded. Even if the color is wrong. Even if the product can’t physically be delivered. Even if the mistake isn’t yours.We purchased two couches from a Joybird store. At no point during the sales process were we told that the orders were non-returnable. When the couches arrived, one of them did not match the fabric swatch we were shown in the store. The other one never even made it into our home—the delivery team could not get it up the stairs. When we reached out to Joybird, they refused to accept a return, refused a refund, and refused to take responsibility—on either couch. Instead, they pointed us to fine print on their website about their company policies. It would be one thing if:- The sales associate had clearly explained that all orders were final. - We were pointed to explicit fine print before purchasing.- The product delivered actually matched what we were shown. But none of that happened.There are many other furniture companies that treat customers far better and stand behind what they sell. I strongly recommend choosing one of them instead.
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Founded on the idea that you shouldn't settle when it comes to home furnishings, Joybird allows customers to bring their personal style into their homes with a mix of retro and modern designs. Their digital, physical and virtual shopping experiences redefine the way
you buy furniture.
Joybird is proud to deliver high-quality products while keeping sustainability top of mind. For more information, please visit Joybird.com or a Joybird showroom near you.See more
