This company does not communicate. I deliberated and spent quite a bit on a chair that had to be custom made. The status of my order never changed, though I was charged the full amount. Week before it was to be delivered I called numerous times for my delivery date/time. No one knew anything and said it would take 5-7 days for info to be made available. Um, what? They would be after their outset delivery date and why don’t customer service people have access to shipping dates. Turns out they did. It was shipped a month ago and they just left it. Never told me or I’d have called right then. The escalation person who was not inclined to talk on the phone said it may or may not be lost so would I like to order a replacement (another 6 weeks and the exact same level on non communication) or just cross my fingers that after a month of being shipped it’ll just somehow show up. It’s a freaking recliner, not a tube of toothpaste. Customer service was undertrained, unempowered, repetitive and patronizing. I canceled the order and will never do business with them again. I’m you going to go find someone that copied their design and buy from them for way less.
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Founded on the idea that you shouldn't settle when it comes to home furnishings, Joybird allows customers to bring their personal style into their homes with a mix of retro and modern designs. Their digital, physical and virtual shopping experiences redefine the way
you buy furniture.
Joybird is proud to deliver high-quality products while keeping sustainability top of mind. For more information, please visit Joybird.com or a Joybird showroom near you.See more
