My issue has still not been fully resolved, as I have not yet received the refund. I was told it was approved, and I was repeatedly asked to leave a positive review and provide a screenshot as proof before the refund was processed. For this reason, I updated my rating from 2 stars to 4 stars in order to move the process forward.
Communication was repetitive at times, and my emails were often ignored, as I kept receiving template responses instead of clear answers. I hope the company improves this process and separates customer feedback from the refund procedure in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
