I would give ZERO STARS if I could. Joybuy has refused to issue a refund, replacement, or any sort of resolution for a return which appears to have been lost 25 DAYS AGO!!!! I have cooperated with their convoluted returns process from the beginning, including photos of the product and it taking 7 days to process a returns label in the first place. Their response through all of this? ‘We are investigating, please allow 5 business days, we will inform you of the outcome’. Every time. Guess what? The outcome never arrives. Downright shady, noncompliant with relevant trading legislation, this order was of very high value and I cannot do anything about it! It is your responsibility to issue a resolution and then contact the courier to arrange for your compensation! That is the law! DO NOT PURCHASE ANYTHING OF VALUE FROM JOYBUY!!!!!!
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At Joybuy, we provide joyful shopping built on quality products, speedy and reliable delivery, great prices, and friendly customer service support when you need it.
We partner with trusted brands, deliver purchases directly from our UK and EU locations, and use smart systems to get orders to customers quickly.
Joybuy is currently available in a test phase across the United Kingdom, Netherlands, Germany, France, Belgium and Luxembourg – preparing for a full UK and European launch.
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