Purchased a pair of boots for my 4yo daughter. She tried them on for less than 30 seconds in our home. They were too small to zip up around her calves, so we repackaged them, paid the return fee, and arranged the return. Days later, the refund was denied due to the item being returned in "worn condition." They sent a photo as "proof" of the unsellable condition, which was certainly not the product we had returned. So now, I'm stuck paying ANOTHER shipping fee to have the unwearable boots sent back to me (alternatively, they very generously offered to donate them on my behalf. Heartwarming). To top it off, they do not address your emails, instead responding with automated saccharine "Dear Gorgeous" messages every single time. Euch. Avoid. Avoid. Avoid.
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