Review Time
I have loved Joyfolie for over a decade and was so excited to find my wedding dress there! The Alia dress is beautiful and fits me perfectly, excellent quality and the fabric is beautiful. I appreciate the fast shipping and also the sweet letter that came with it, you can tell the company really cares about their customers. I will definitely be shopping at Joyfolie again, hoping to get my bridesmaid dresses here as well! Thanks Joyfolie!!!
Exceptional support from the team! I encountered a problem with an item I ordered as it was out of stock, but they swiftly offered a replacement size! They provide top-notch quality clothing along with outstanding customer assistance!
I purchased a pair of boots and am thoroughly impressed with the quality of the product, the packaging, and the personal touch included. These boots are STUNNING, well-crafted, and reasonably priced. I will definitely be ordering additional products from the company!
Terrible customer service!! Returned a pair of black pants and they refused to refund my money due to a couple of dog hairs on them! Anyone living in a house with animals beware as they could have simply removed to two white dog hairs and refunded my money but after several emails requesting someone call me in regards to the ridiculousness of this, they consistently refused and refused calling me. Not only did they refuse to refund my money, refuse me a phone call about it, they also would not return the product to me without wanting another 38$ to sent it back to me! So after paying to ship it back to them and then back to me I’d paid nearly double for a product that doesn’t fit! Do not buy from here!
Don’t ever expect to return anything. They offer you a promo code and because you use that, they won’t allow you to return the dress. The dresses I got were terrible quality and had weird flaws to them. I would never recommend this place. Their customer service is horrendous.
Where do I begin? I went to order the girls pj's that were on sale. I wanted a size 10 which was available. They automatically send you a size 6 which is the size that all the sale items had in stock. I emailed them, because their phone number is not legit, and they wanted to charge me just as much as I paid for the pj's for a return. This is price gaugimg! DO NOT BUY FROM THEM. Their products come from China, so terrible quality. I am stuck with something I have no use for and out the money!!!!
Purchased a pair of boots for my 4yo daughter. She tried them on for less than 30 seconds in our home. They were too small to zip up around her calves, so we repackaged them, paid the return fee, and arranged the return. Days later, the refund was denied due to the item being returned in "worn condition." They sent a photo as "proof" of the unsellable condition, which was certainly not the product we had returned. So now, I'm stuck paying ANOTHER shipping fee to have the unwearable boots sent back to me (alternatively, they very generously offered to donate them on my behalf. Heartwarming). To top it off, they do not address your emails, instead responding with automated saccharine "Dear Gorgeous" messages every single time. Euch. Avoid. Avoid. Avoid.
I loved my dress! It was so beautiful and fit me perfectly. That was my first order though, so I can't speak on the other reviews about the return policy. But I loved my order and felt so pretty in it. It didn't take more than a week or so to get to me.
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