If I could rate lower, I would. Based on other reviews, it seems I'm not alone in considering this place a complete letdown! I placed an order around early July and paid for a standard delivery expected within 3-5 working days. After 10 working days passed, I reached out only to be informed that the 3-5 days is not guaranteed. It feels unfair to charge customers for delivery when they know it won't arrive on time. Many others have received the same response about being 'very busy.' I admit I overlooked some details, but they are charging for a service that they can't fulfill on time, effectively making £3.95 for nothing. When I requested to cancel the order, I was told it was a custom order and couldn't be canceled. However, it hadn't even been processed yet, so why the issue? I've disputed the payment and included all correspondence. The customer service was abysmal. Despite their refusal to cancel, the order is still with the seller. The promised 3-5 working days has turned into an unreasonable delay. I would advise against purchasing from them.
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Joyofsweets.com is your go-to online sweet shop, offering a nostalgic selection of Pick n Mix sweets starting from just £1 per 100g. Since our launch in 2021, we’ve become a UK leader in custom Pick n Mix, delighting customers with the sweet tastes of their childhood.
With over 500 varieties to choose from, we’re one of the largest suppliers of fizzy, jelly, sour, chocolate, Halal, Vegan and retro sweets—bringing joy to every sweet tooth! 🍬✨See more
