It’s impossible to contact them. I wanted to cancel my order the following morning about 11 hours after I placed it. I sent them an email, waited for a response, but to no avail. I then attempted to contact them on Facebook, also to no avail. I sent a couple follow-up emails which also had no response. I had to contact my bank requesting a chargeback, and only then did it seem possible for my order to be cancelled. Customers should be able to deal with cancellations and refunds directly with the merchant, and not have to contact their bank.
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Joyofsweets.com is your go-to online sweet shop, offering a nostalgic selection of Pick n Mix sweets starting from just £1 per 100g. Since our launch in 2021, we’ve become a UK leader in custom Pick n Mix, delighting customers with the sweet tastes of their childhood.
With over 500 varieties to choose from, we’re one of the largest suppliers of fizzy, jelly, sour, chocolate, Halal, Vegan and retro sweets—bringing joy to every sweet tooth! 🍬✨See more
