Ordered my Joyor s10-s-y on June 12, 2024. The first one arrived on June 17. The rear suspension was broken (I noticed this after a 10km ride). I sent an email to support the same day. They needed instructions on what was broken (I sent videos and pictures and explained it very well [via Whatsapp]), after each message from me it took them about 1 day to reply. January 22 I got my return label. It was really hard to find someone to accept the package (the label said 28.5kg, in reality it was 33kg - you can't send it with more than 30kg and need DHL Express, but I tried a few stations and found one that didn't really care about the weight). The second scooter arrived on June 28. It was also broken from the start. It won't even turn off anymore (maybe controller burnt). Still no response so far. (June 30)Summary: After 2 defective scooters and a lot of writing back and forth with support, after almost 3 weeks I have nothing but a defective scooter......I would not recommend it!!!
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Welcome to the world of JOYOR electric scooters, the best immersive experience you'll ever have! A well-known brand that has emerged in the last few years, JOYOR is known for its innovative design, reliability and performance. We bring you European and American trends to revitalize your mobility.
