The 10x guarantee is just a marketing scheme I guess because I had an issue that should qualify but instead I’ve been ignored. I have screenshots and a timeline for everything but they stopped responding when I sent it to them.Update 1/10 - Yes I did receive my purchase however it was 12 hours after I was charged. 10 hours after I first contacted support, and done manually. I showed screenshots of the multiple messages between customer service and I, proof of purchase, that the website itself said the transaction has expired even thought it was flagged as paid. That clearly shows an error with the system and not me as I was charged immediately yet had to have my purchase sent manually 10-12 hours later. I sent proof of everything and have made 5+ attempts to contact customer service to explain how my situation could possibly not qualify but I am just told to send another tickets and wait to hear back.Update 2/18 - Still never resolved. Nobody can tell me why they aren’t honoring their promise. All I’ve been told is to resubmit, which I have done 4 times without ever even getting a response. That or they say well you have your purchase now as if that makes it ok that their word means nothing. I have spent over 3k USD with this company and I never actually thought I would have an issue that actually deserved the 10x promise,but I believed that it was legit, and always thought that was a very cool policy. What a disappointment. Well that’s the last time I will ever use or recommend this service again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Joytify (powered by Lapakgaming) is the preferred destination for gamers seeking to purchase game credits and vouchers across a wide array of games, including Mobile Legend, Free Fire, PUBG, Ragnarok Origin, etc. Our platform is one of the biggest in the world and offers secure transactions, multiple payment options, and unbeatable prices. With various promotions, including a 10x money-back guarantee, gamers can confidently top up and acquire vouchers at competitive rates while enjoying a seamless experience.See more
