J.P. Morgan recommended I put a stop payment on my bank account because I had scheduled two payments for the same day and they couldn’t stop the transaction that would over draw my account. So, I did. And, paid them when the stop payment was off and I was able to transfer funds. J.P. Morgan reported it to the credit bureau after I had paid as a late payment negatively affecting my credit score. This was after refunding my late payment fee admitting they were wrong due to their systems ability. In addition, one of their escalation team members told me if I had a Chase bank account instead of another bank account I wouldn’t have had these issues. Very concerned about this company and values. Reported them to BBB with case number 24637421. Laura Lambert has reached out and has told me there is nothing she could do after researching my situation. Same response time after time with Chase after they told me to put the stop payment on my account because they couldn’t prevent the double payment transaction. I recommend not trusting J.P. Morgan Chase with your money. I have never ever made a late payment and this will correct for me, however warn others the mistrust in this company with regard to just talking and reconciling.
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JP Morgan Chase & Co. is an American multinational investment bank and financial services company headquartered in New York City.