As a long-time customer, I usually resolve issues myself. This time, I sought help for a delayed property tax payment, which resulted in a late fee. My personal banker redirected me to customer service, who blamed me for not specifying the payment date. I've never experienced this with other banks. Their lack of communication and support is disappointing, and I'm considering closing my accounts.
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JP Morgan Chase & Co. is an American multinational investment bank and financial services company headquartered in New York City.