I ordered a pair of boots advertised as Brand New in Box, but received one boot that looked slightly worn and another that was new. The used boot had a significant scuff on the toe that went through the leather. They were packaged in an old box instead of the original one. While it's not a huge issue, it shouldn't be labeled as new if it's ex-display. Customer service was lacking, with a dismissive attitude suggesting I just return them. I used to like the company, but I'm growing increasingly frustrated with their customer support.
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