I received a notification that my shipment had arrived, but the proof was just a blank photo. Clearly, my package never arrived, and I had opted out of shipping protection—why is that necessary? I've never had missing packages before. I reached out to the service and the representative, but they were unhelpful and told me to contact the shipping company, saying it wasn't their responsibility. I expected a more helpful response, but there was none. I'm really disappointed; maybe supporting a local company wasn't the best decision after all. After many emails and photos, they eventually found my package four days later, and it was delivered. Will I order again? Definitely not.
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