We rented a motorhome for 10 days for 6 people in Perth, and unfortunately the experience was extremely disappointing.The condition of the vehicle was very poor. The fridge did not work at all, the table holder was broken so the table was unusable, and the bed that was supposed to be converted for two people had parts mixed up, leaving space for only one person. The 6th person literally had to sleep on the floor. On top of that, rain leaked into the vehicle, the extra chairs we booked were falling apart just by looking at them, and overall the motorhome was completely worn out and neglected.We also noticed traces of an old Apollo sticker on the vehicle, which makes us suspect that Jucy/StarRV buys old vehicles from better companies and rents them out again with the bare minimum of maintenance.When we returned the motorhome and pointed out all these issues, the staff reacted very indifferently and even tried to shift the blame onto us. There was no person with responsibility available in the entire building, and we didn’t even receive a simple apology. We were told to send all complaints and feedback by email and that they would take care of it.I sent a very detailed email to three different addresses, including the invoices for a promised refund (for an Esky), but five days later we still had neither a reply nor the money.Very disappointing.My tips for future customers:Never choose Jucy/StarRV.If you already booked, make sure every single function of the vehicle is demonstrated by an employee before departure — even if it takes two hours. It’s better than standing in the Outback without a fridge.If you have complaints when returning the vehicle, do not let them brush you off. Once you leave the office, you are forgotten. Insist on your refund immediately and get everything confirmed in writing, ideally with photos.Conclusion:I was willing to give 3 stars if the issues had been properly addressed afterwards, but unfortunately I never had the feeling that anyone cared at all.
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If there’s one thing that JUCY does well, it’s road trips. Since 2001,we’ve been the go-to experience-driven campervan and car rental brand for adventurous people everywhere. At JUCY, we are on mission to help you find your happy! Find out more on our website.
