Review Time
We rented a van for 1 month and had many problems : faulty equipment in the van (broken fridge, leaking shower, leaking grey water tank, broken window, broken equipement). When our window (passenger side) stayed stuck in open position, despite contacting them many times, they never replied and we had to take care of everything. The last day, when we drop off the van, they didn't want to bring us to the airport with the shuttle (as it is written in the contract), they said they would reimburse the taxi but 4 months later, still no answer from them after 5 emails.
We definitely don't recommand this company !!!
I want to share the unacceptable experience my family and I had with Jucy Rental Cars in Perth.
We were left waiting for over three hours with no clear communication or real solutions. When we reasonably raised our concerns, the manager, Jason, reacted in an aggressive and completely unprofessional manner. He slammed his hand on the counter, raised his voice, and yelled at my family. It was intimidating, unnecessary, and shocking behavior from someone in a customer service role.
After such an excessive delay, we asked to cancel the reservation. Instead of offering an apology or a solution, we were told we would lose our money if we cancelled. There was zero accountability and zero empathy.
To make matters worse, after the confrontation he was not even willing to hand over the keys in person. He avoided facing us directly.
We finally received the vehicle more than five hours late, which severely disrupted our travel plans.
This was a deeply disappointing and stressful experience. I would not recommend this company to anyone.
JUCY is a company full of corporate individuals who DO NOT CARE ABOUT THEIR CUSTOMERS. Plain and simple, they rent out their extensive fleet of faulty, old, and poorly maintained vehicles. When hardworking customers pay lots of money to rent a good product for their vacation/holiday, JUCY provides a very shotty product, and then screws the customer no matter what. People who give them 5 stars are either plants or they’re just damn lucky. Don’t take the chance and rent from JUCY -- you may not be so lucky! ... Crazy enough, after we read other reviews ourselves, we realized we were one of the lucky customers. That’s how bad it is with JUCY.
What we enountered:
1) A campervan in poor condition (metal clip to secure the overhead netting was broken, plastic guards were missing near sharp edges, a window latch was broken, and window shades were unable to clip to the wall. Importantly as well, there were many screws & bolts missing at the integral junction between the van's overhead cap and its main body. This gave us a reasonable level of concern about the van's structural integrity.)
2) The foldable camping chairs we paid extra for were not given to us. After turning around to get our chairs, we were given broken ones!
3) Our front and rear windshield wipers STOPPED WORKING at the most inopportune moments. There is no way that JUCY didn’t know about this issue prior to our rental! THIS WAS CLEAR NEGLIGENCE ON THEIR PART, AND WE HOPE THIS DOESN’T HAPPEN TO YOU. IT ALMOST CAUSED SEVERAL ACCIDENTS. Seriously, WTF!?
4) The grey-water tank would back up and pool in the shower. When traveling to a dump station to rectify the situation, water would slosh everywhere. (It created many messes for my wife and I to clean up and then sanitize).
5) The kitchen knives were in terrible condition. The bread knife was exceptionally dull, and the main kitchen knife struggled to slice literally anything!
6) The plastic hose attachment (used for filling up our freshwater tank) was… MISSING! It caused inefficient dump station runs, created a mess (I got drenched each time), it wasted our time, and caused a backup of angry camper waiting behind us.
7) The spare tire was… MISSING! Traveling thousands of kilometers across NZ without getting a flat made us feel like only luck got us through our trip, but surely does not disqualify JUCY from their negligence.
8) Lastly, our vehicle decided to frequently lock itself, by itself, while we were parked at campsites. To be absolutely clear, this occurred without us sitting on the key fob, without us touching the inside door buttons, or without a magic spell. No matter the cause, this issue could have, yet again, put us in a dire situation. We feel lucky for our foresight to keep the one key fob they provided on our person at all times. If we hadn't, we definitely would have been stranded.
---> JUCY's response to all this. "You didn't notify us within 24 hours." It's their loophole to absolve themselves of all responsibility. We are responsible adults, took the bull by the horns, stayed safe, and decided to act mature and discuss it at the end. Instead, JUCY would've rather had us call them to complain when we discovered our issues without cell reception, 100's of kilometers away their nearest branch, or during another scenario that wouldn't make sense.
There’s lots of campervan companies out there to choose from… Just do you self a favor and avoid JUCY at all costs. You might spend a bit more $ with another company, but the piece of mind you’ll have on vacation will be well worth it!
To all those who appreciate this message, we thank you for reading, and hope you enjoy your time renting from another company. Take care!
I paid a deposit of $321.41 for my car hire. A confirmation never came. I emailed twice about this and was assured a confirmation would be emailed. Three days before I needed the car I cancelled. They would not return my deposit. These guys are just scammers, DON'T USE JUCY!
I paid a deposit of $321.41 for my car hire. A confirmation never came. I emailed twice about this and was assured a confirmation would be emailed. Three days before I needed the car I cancelled. They would not return my deposit. These guys are just scammers, DON'T USE JUCY!
The van was ok but I was charged $200 for returning the van on a public holiday without ever being told there was a charge had to call understand to then be told I had been charged twice. Ok you returned $100 for the double charge but I have never agreed or being told I had to pay to return the van on a public holiday. Very poor
Amendment: this story worth details.Executive summary: do NOT rent a Jucy or StaRV van ever! Or you will spend your vacation in workshops, with road assistance, and on the phone with Jucy customers support.I rent a motorhome for 4 weeks.After 5 days, the batteries was flat. It caused my family and I to spend 1 night in a hotel while the battery was charging in a workshop. We also realized that the fire extinguisher was missing, so we purchased on.12 days later, it is happening again. The road assistance specialist mentioned that the motorhome needed a deep electric analysis because something was consuming energy from the engine battery even when the engine was off.I called Jucy, I had Mel on the phone, and she literally told me to wait for more instructions and hang up the phone. After hours of negotiations on the phone, Jucy agreed to organize a swap. The bus arrived at 8:50pm, it was about to be completely dark. We agreed with the driver to do the swap in the morning. When doing the new bus inspection, I called Jucy to understand how to fold the sofa at the back into a bed. As a result, the table that would help to create a bed was missing. Furthermore, after 100km drive, a message on the driver screen mentioned “break force distribution visit workshop”.We will return the bus before the end of our rental to end this nightmare.
We recently had the unfortunate experience of renting a JUCY van.Right from the start it was a bad experience,The electric cable had been melted so was unusable,No gas in the gas bottle either.When we called the company about it they wasn’t bothered but agreed to refund us if we got the the replacements. A month on and the refund still hasn’t come through even though they guaranteed it would be done before we left.The cassette for the toilet hadn’t been emptied from the previous renters.The pipe from the waste tank was hanging off so we couldn’t empty the waste tank.The kitchen tap was broken so when you turned tap on the water sprayed up the rear door.No sink plug so we couldn’t wash up either.The glass covers that cover the sink and stove would not stay up so I had to tie them upThese were just the worst items among many that was wrong.If I was you and thinking of renting from this company or there sister company (star rental’s) I would immediately change my mind.If you want cheap and crappy carry on.JUCY still have not offered up any sort of compensation after all our complaints and emails so we are now chasing them through the travel company that we purchased through
We rented a motorhome for 10 days for 6 people in Perth, and unfortunately the experience was extremely disappointing.The condition of the vehicle was very poor. The fridge did not work at all, the table holder was broken so the table was unusable, and the bed that was supposed to be converted for two people had parts mixed up, leaving space for only one person. The 6th person literally had to sleep on the floor. On top of that, rain leaked into the vehicle, the extra chairs we booked were falling apart just by looking at them, and overall the motorhome was completely worn out and neglected.We also noticed traces of an old Apollo sticker on the vehicle, which makes us suspect that Jucy/StarRV buys old vehicles from better companies and rents them out again with the bare minimum of maintenance.When we returned the motorhome and pointed out all these issues, the staff reacted very indifferently and even tried to shift the blame onto us. There was no person with responsibility available in the entire building, and we didn’t even receive a simple apology. We were told to send all complaints and feedback by email and that they would take care of it.I sent a very detailed email to three different addresses, including the invoices for a promised refund (for an Esky), but five days later we still had neither a reply nor the money.Very disappointing.My tips for future customers:Never choose Jucy/StarRV.If you already booked, make sure every single function of the vehicle is demonstrated by an employee before departure — even if it takes two hours. It’s better than standing in the Outback without a fridge.If you have complaints when returning the vehicle, do not let them brush you off. Once you leave the office, you are forgotten. Insist on your refund immediately and get everything confirmed in writing, ideally with photos.Conclusion:I was willing to give 3 stars if the issues had been properly addressed afterwards, but unfortunately I never had the feeling that anyone cared at all.
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If there’s one thing that JUCY does well, it’s road trips. Since 2001,we’ve been the go-to experience-driven campervan and car rental brand for adventurous people everywhere. At JUCY, we are on mission to help you find your happy! Find out more on our website.
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