JUCY is a company full of corporate individuals who DO NOT CARE ABOUT THEIR CUSTOMERS. Plain and simple, they rent out their extensive fleet of faulty, old, and poorly maintained vehicles. When hardworking customers pay lots of money to rent a good product for their vacation/holiday, JUCY provides a very shotty product, and then screws the customer no matter what. People who give them 5 stars are either plants or they’re just damn lucky. Don’t take the chance and rent from JUCY -- you may not be so lucky! ... Crazy enough, after we read other reviews ourselves, we realized we were one of the lucky customers. That’s how bad it is with JUCY.
What we enountered:
1) A campervan in poor condition (metal clip to secure the overhead netting was broken, plastic guards were missing near sharp edges, a window latch was broken, and window shades were unable to clip to the wall. Importantly as well, there were many screws & bolts missing at the integral junction between the van's overhead cap and its main body. This gave us a reasonable level of concern about the van's structural integrity.)
2) The foldable camping chairs we paid extra for were not given to us. After turning around to get our chairs, we were given broken ones!
3) Our front and rear windshield wipers STOPPED WORKING at the most inopportune moments. There is no way that JUCY didn’t know about this issue prior to our rental! THIS WAS CLEAR NEGLIGENCE ON THEIR PART, AND WE HOPE THIS DOESN’T HAPPEN TO YOU. IT ALMOST CAUSED SEVERAL ACCIDENTS. Seriously, WTF!?
4) The grey-water tank would back up and pool in the shower. When traveling to a dump station to rectify the situation, water would slosh everywhere. (It created many messes for my wife and I to clean up and then sanitize).
5) The kitchen knives were in terrible condition. The bread knife was exceptionally dull, and the main kitchen knife struggled to slice literally anything!
6) The plastic hose attachment (used for filling up our freshwater tank) was… MISSING! It caused inefficient dump station runs, created a mess (I got drenched each time), it wasted our time, and caused a backup of angry camper waiting behind us.
7) The spare tire was… MISSING! Traveling thousands of kilometers across NZ without getting a flat made us feel like only luck got us through our trip, but surely does not disqualify JUCY from their negligence.
8) Lastly, our vehicle decided to frequently lock itself, by itself, while we were parked at campsites. To be absolutely clear, this occurred without us sitting on the key fob, without us touching the inside door buttons, or without a magic spell. No matter the cause, this issue could have, yet again, put us in a dire situation. We feel lucky for our foresight to keep the one key fob they provided on our person at all times. If we hadn't, we definitely would have been stranded.
---> JUCY's response to all this. "You didn't notify us within 24 hours." It's their loophole to absolve themselves of all responsibility. We are responsible adults, took the bull by the horns, stayed safe, and decided to act mature and discuss it at the end. Instead, JUCY would've rather had us call them to complain when we discovered our issues without cell reception, 100's of kilometers away their nearest branch, or during another scenario that wouldn't make sense.
There’s lots of campervan companies out there to choose from… Just do you self a favor and avoid JUCY at all costs. You might spend a bit more $ with another company, but the piece of mind you’ll have on vacation will be well worth it!
To all those who appreciate this message, we thank you for reading, and hope you enjoy your time renting from another company. Take care!
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If there’s one thing that JUCY does well, it’s road trips. Since 2001,we’ve been the go-to experience-driven campervan and car rental brand for adventurous people everywhere. At JUCY, we are on mission to help you find your happy! Find out more on our website.
