I want to share the unacceptable experience my family and I had with Jucy Rental Cars in Perth.
We were left waiting for over three hours with no clear communication or real solutions. When we reasonably raised our concerns, the manager, Jason, reacted in an aggressive and completely unprofessional manner. He slammed his hand on the counter, raised his voice, and yelled at my family. It was intimidating, unnecessary, and shocking behavior from someone in a customer service role.
After such an excessive delay, we asked to cancel the reservation. Instead of offering an apology or a solution, we were told we would lose our money if we cancelled. There was zero accountability and zero empathy.
To make matters worse, after the confrontation he was not even willing to hand over the keys in person. He avoided facing us directly.
We finally received the vehicle more than five hours late, which severely disrupted our travel plans.
This was a deeply disappointing and stressful experience. I would not recommend this company to anyone.
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If there’s one thing that JUCY does well, it’s road trips. Since 2001,we’ve been the go-to experience-driven campervan and car rental brand for adventurous people everywhere. At JUCY, we are on mission to help you find your happy! Find out more on our website.
