I wish I had read these reviews before renting ...
Expectations:
Jucy is a budget brand here in NZ, and it used to be ok. I often travel with budget operators and expect high Kms, and older vehicles that are clean but showing wear. In my experience the vehicles hired from these companies have always run well, with no issues. I also expect to have to go to a collection point for the vehicle a little way from the airport, it's a little time consuming but you know it's part of the deal and you just allow for it.
I have always received "good service" from budget rental car companies
e.g. pickup shuttles prompt enough, service agents to take money and pass you your contract and keys etc excellent (although there might be some wait time in a queue), drop off easy and all administration covered before you leave the depot.
My expectations were based on previous examples here in NZ and in Auckland in particular.
What I got:
1. NO transport from Auckland Airport to the depot after 3.30pm (and this was a week-day). While the booking documentation states it, we are not TOLD at time of booking / nor informed of the alternative arrangements. Also when booking the shuttle it allows you to select later times.
Bad systems
Bad comms
Bad organisation.
I was literally 'abandoned' at the airport in the pouring rain and in exceptionally high humidity. That was not nice.
2. NO refund for alternative transport to the depot
Luckily I managed to track down a customer rep who was on her way home from the office which closed at 3.30 pm, who told me I could get a taxi to the depot, and my car was outside the depot waiting for me. That they would refund the taxi fare.
I have chased them at least six times for this refund. It still has not arrived. The minimum taxi fare was $45 !! (or wait an hour for an uber to arrive in the rush hour rainy day traffic while pouring with sweat, very upset and stressed and now facing the rush hour which I had planned to avoid).
3. half way through my week's rental I realised that I needed to add an extra day. I arranged a day by phone easily. Given their payment policy on booking is a few weeks in advance I expected them to take payment from my credit card at that point. They did not. What business operates like that??!
Instead, they debited me (without the credit for the taxi fare on which I am still waiting) a whole month later.
I am a budget traveller and that significantly affected my financial planning for the next month.
4. The Suzuki Swift was fit for purpose, the veins on one of the air con vents were broken but that was not critical, and the acceleration felt as though it needed sorting out but that was not critical for my 'around town' purposes.
Jucy has seriously gone downhill since I used them a number of years ago. I can only hope they sort themselves out. Until then ...
DO NOT USE THIS COMPANY - IT'S A COMPLETE JOKE!
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