I gifted a necklace for Hanukkah, and after just one evening of wear, the chain tarnished. I reached out for assistance, but received an automated reply about being closed for Sabbath. When I followed up, I was told it tarnished due to factors like perfume, which my husband doesn't use. I asked for a return label and refund but was only offered a partial refund for the chain. I declined and requested to return the whole item. The representative suggested sending the star back at my own expense without providing a return label. This seems unreasonable given the poor quality of the chain. I recommend avoiding jewelry purchases from them.
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