I bought a necklace as a gift, and it tarnished immediately after one evening of wear. I reached out to the support team and received an automated response about Sabbath hours. When I followed up, I was told it tarnished due to factors like perfume, which my husband does not use. I asked for a return label and a full refund but was only offered a partial refund for the chain. I declined, wanting to return the entire item. The representative then suggested I send the star back without a return label or return shipping costs covered. It feels unreasonable to pay for shipping when the quality is clearly subpar. I advise against purchasing jewelry from them.
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