I had ordered from this company before and was generally satisfied, but my recent experience with their customer service was very disappointing.I placed an order and accidentally used a 20% off code instead of the 30% off code I had available. I contacted them immediately after placing the order to request the correct discount be applied. Several days later, they responded with a standard reply: “Thanks so much for reaching out! Unfortunately, we’re not able to apply discounts or refund the difference once an order has already been placed.”Even though I notified them within minutes of the order, they refused to honor the additional 10% discount. For the sake of a small difference, they lost a returning customer. I will not be ordering from them again. This was poor customer service and shortsighted business practice.
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