Review Time
So disappointed in this company and wish I would have done a little more research before ordering. The cardigan is literally paper thin and looks like the graphic was glued on the back by a toddler. Really wish I could return because the cardigans worth about $15 not $150. Absolutely ludicrous.
Poor quality clothes . Ai generated advertisements . No return for original payment that is not noted when buying . Also charges a fee to return & exchange when buying something when you can only get store credit ?? Like why would anyone want store credit to low quality store . Deletes comments over the quality on their social media
I ordered two hats and paid an extra $100 for expedited two-day shipping, but they arrived five days late. When I sought a refund due to their failure to comply with their policy, I was informed that they do not operate on weekends and that I should have selected overnight shipping, which was not an option. I pointed out that two-day shipping was the earliest choice available, for which I paid significantly more. There was no mention on their site that weekends were excluded, and even considering that, they still failed to deliver on time, providing only excuses. I strongly recommend against ordering from them! Their customer service is the worst, and they charge excessively for poor quality. A major letdown!
This company SUCKS! Their orders take way longer than their 14 business day policy to ship they offer no discount or free shipping as a courtesy for taking so long and the merchandise is poorly made and WAY too expensive for what you get! The customer service is just as bad and in no way helpful! I’m done ordering from them! I ordered Christmas pants November 23 still have not shipped and December is half over I was given no ship date just a “please be patient” response
I ordered two hats and paid for the extra two day shipping for $100 extra and I didn’t receive it until five days later. When I asked for a refund because they did not honor their policy, they said they don’t work on weekends and if I wanted overnight, I should’ve paid for FedEx overnight. I told them there was no option for overnight and 2 day shipping was the earliest shipping offered which I paid $100 extra dollars, which is more than double for a FedEx charge for overnight service. Nowhere did it say on their site that they do not work weekends and that the shipping would not start until the first business day. Even if they didn’t work on weekends, they still did not get it to me within the two days as promised and all they had was excuses. Do not order from them! They have the worst customer service ever and overcharge for their lack of quality on their product. Buyer beware! Such a disappointment!
False advertising. They photograph small models in large sweatshirts and don't tell people the correct fit. Then when you go to send the product back because it doesn't fit, they charge you a restocking fee and only give you credit. Customer service is really rude and un helpful. I WOULDN'T BUY FROM THEM!
I have everything documented Placed and order and an extra hat was order totaling $277 I text with them same evening (within 5 minutes) was told order #208229 Making Spirits bright hat was a mistake and was assured the order would be canceled. Well it wasn’t and got an email saying hat would be sent via UPS text with customer service again she assured order #208229 Making Spirits bright order would be cancelled. Well it wasn’t and I received hat. I have tried to contact customer service with no response. Took hat to UPS today and paid $51 to send hat back and now I will be disputing the charge with my bank.
Good luck if you need to return an item. I paid for the free/unlimited returns. I also paid for fed ex pick up that never happened. I’ve sent messages to check the status of my return and no one will respond. It has been well beyond the 10 days they require to ‘make’ the new order. Worst experience and will never buy from this company again.
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