There’s no customer service to assist. Be cautious when placing an order as they take your money but offer no help. I have sent nearly 10 emails without receiving a satisfactory reply. They sent me the wrong size but insisted I ordered it. I reached out the next day, yet they didn’t respond for over a week after the parcel was shipped. They also raise their prices and stop shipping to certain countries without notifying when they will resume. One day I couldn’t ship to my country, and the next day I could, but customer service contradicted that. I also faced a $50 price increase on an item and requested they honor the original price when I intended to place my order. I provided a screenshot as proof, but they claimed it wasn’t accurate. I genuinely feel let down by this company and advise against ordering.
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different.
Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else.
We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
See more
