Review Time
I was let down by the delivery, which wasn't next day as I paid for. I might have overlooked this since it was Christmas, but I'm extremely dissatisfied with the customer service. After wearing the item twice, the material started to bobble! I was advised to contact the company, but they were unwilling to provide a refund or accept a return. Another representative stated that since it wasn't purchased directly from them, they couldn't assist. I find this response from the company to be very disappointing.
I ordered nearly £200 worth of items and paid for next day delivery. I only received a confirmation email, but two days later, there was still no dispatch email. After waiting a long time on the phone to reach customer service, I was told to expect a tracking email at 6pm, which never arrived. I'm not satisfied and doubt the items will arrive. Spending £6 for next day delivery feels unprofessional. I would recommend steering clear.
Purchased a hoodie and it arrived three days later. I was pleasantly surprised when it arrived in its box, and upon opening it, the hoodie was wrapped in tissue paper, which felt special. I will definitely shop with this company again!
There is a complete absence of customer support. Be cautious when placing an order, as they take your money but provide no assistance whatsoever. I have sent nearly 10 emails without receiving a satisfactory reply. They sent me the wrong size but insisted that I had ordered it. I reached out the next day, yet it took over a week for them to respond, and that was after the parcel had already shipped. Additionally, they have raised their prices and stopped shipping to specific countries without notifying customers when they might resume. One day I could not ship to my country, but the next day I could, despite customer service stating otherwise. I also faced a $50 price hike on the item and requested they honor the original price at the time I wanted to place my order. I provided a screenshot as proof, but they claimed it was incorrect. I genuinely feel let down by this service and would recommend against placing an order.
Awful service. I placed an order on Saturday and needed to cancel it, so I emailed just 5 minutes later. On Monday, I spent over 3 hours trying to reach someone to follow up on my email, but no one answered the phone. I finally gave up after 3 hours and 10 minutes. I even attempted to email their press and editor contacts, but both emails bounced back. The item has now been dispatched despite my cancellation request, so I’ll have to deal with receiving it, returning it, and waiting for a refund. Extremely disappointing—I do not recommend this company and will not use them again.
An error on my side led to a late return request. (I had already bought the correct size replacement from them due to time constraints.) Even though the items are still available on their site, they refused to offer any assistance, not even an exchange for the correct size or a credit note. I certainly won’t be using them again and recommend that others think twice; I’m sure their competitors would have provided help in similar circumstances.
There’s no customer service to assist. Be cautious when placing an order as they take your money but offer no help. I have sent nearly 10 emails without receiving a satisfactory reply. They sent me the wrong size but insisted I ordered it. I reached out the next day, yet they didn’t respond for over a week after the parcel was shipped. They also raise their prices and stop shipping to certain countries without notifying when they will resume. One day I couldn’t ship to my country, and the next day I could, but customer service contradicted that. I also faced a $50 price increase on an item and requested they honor the original price when I intended to place my order. I provided a screenshot as proof, but they claimed it wasn’t accurate. I genuinely feel let down by this company and advise against ordering.
I ordered several items for my son’s birthday. Everything arrived beautifully packaged and quickly. I had to return one item, and the refund was processed swiftly and efficiently. Overall, excellent service, and I will certainly use this company again. Thank you.
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We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different.
Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else.
We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
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