Awful service. I placed an order on Saturday and needed to cancel it, so I emailed just 5 minutes later. On Monday, I spent over 3 hours trying to reach someone to follow up on my email, but no one answered the phone. I finally gave up after 3 hours and 10 minutes. I even attempted to email their press and editor contacts, but both emails bounced back. The item has now been dispatched despite my cancellation request, so I’ll have to deal with receiving it, returning it, and waiting for a refund. Extremely disappointing—I do not recommend this company and will not use them again.
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We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different.
Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else.
We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
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