An error on my side led to a late return request. (I had already bought the correct size replacement from them due to time constraints.) Even though the items are still available on their site, they refused to offer any assistance, not even an exchange for the correct size or a credit note. I certainly won’t be using them again and recommend that others think twice; I’m sure their competitors would have provided help in similar circumstances.
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We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different.
Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else.
We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
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