There is a complete absence of customer support. Be cautious when placing an order, as they take your money but provide no assistance whatsoever. I have sent nearly 10 emails without receiving a satisfactory reply. They sent me the wrong size but insisted that I had ordered it. I reached out the next day, yet it took over a week for them to respond, and that was after the parcel had already shipped. Additionally, they have raised their prices and stopped shipping to specific countries without notifying customers when they might resume. One day I could not ship to my country, but the next day I could, despite customer service stating otherwise. I also faced a $50 price hike on the item and requested they honor the original price at the time I wanted to place my order. I provided a screenshot as proof, but they claimed it was incorrect. I genuinely feel let down by this service and would recommend against placing an order.
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We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different.
Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else.
We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
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