I was let down by the delivery, which wasn't next day as I paid for. I might have overlooked this since it was Christmas, but I'm extremely dissatisfied with the customer service. After wearing the item twice, the material started to bobble! I was advised to contact the company, but they were unwilling to provide a refund or accept a return. Another representative stated that since it wasn't purchased directly from them, they couldn't assist. I find this response from the company to be very disappointing.
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We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different.
Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else.
We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
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