I have utilized Jumia Kenya various times for various products ranging from phone items to home ones. I appreciate that they accept M-PESA at checkout and frequently run great deals during sales. My experience, though, has been mixed some of the items I got were tardy or didn’t match the description. Customer support was tough to reach when I tried to return a product too. While I like the convenience, I feel Jumia should work on their reliability for delivery and customer service response.
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