jumia.ng

I have utilized Jumia Kenya various times for various products ranging from phone items to home ones

I have utilized Jumia Kenya various times for various products ranging from phone items to home ones. I appreciate that they accept M-PESA at checkout and frequently run great deals during sales. My experience, though, has been mixed some of the items I got were tardy or didn’t match the description. Customer support was tough to reach when I tried to return a product too. While I like the convenience, I feel Jumia should work on their reliability for delivery and customer service response.

Date of experience: Feb 24, 2026

I have utilized Jumia Kenya various…

I have utilized Jumia Kenya various times for various products ranging from phone items to home ones. I appreciate that they accept M-PESA at checkout and frequently run great deals during sales. My experience, though, has been mixed some of the items I got were tardy or didn’t match the description. Customer support was tough to reach when I tried to return a product too. While I like the convenience, I feel Jumia should work on their reliability for delivery and customer service response.

Date of experience: Feb 20, 2026

I received Men's Trendy Casual Sneakers…

I received Men's Trendy Casual Sneakers on time. It was also the exact quality shoe I chose.

Date of experience: Dec 07, 2025

Jumia product are good with good…

Jumia product are good with good discount and they delivery on time but some they there delivery delay and maybe you can pay twice due to delay message thinking you have not pay so they need to change on this and improve on it

Date of experience: Oct 21, 2025

I will love to work with you

I will love to work with you

Date of experience: May 14, 2025

Great customer support. Sometimes delivery location on app is different from what is there physicall

Date of experience: Dec 15, 2024

I like the company's promptness in…

I like the company's promptness in delivery and the logo. What I don't like is the slowness of the network and also the ease with which internet fruadsters assess their site to swindle customers. The company should invest in internet security and also employ the service of a reputable and internationally recognized web designer .

Date of experience: Nov 01, 2024

I shop my waist trainer from Jumia” I…

I shop my waist trainer from Jumia” I got the delivery very fast and safe, but the waist trainer was so small and I wasn’t informed about the size before making payment.

Date of experience: Aug 13, 2024

I helped someone ordered an item and it turned out to be a COUNTERFEIT

I helped someone ordered an item, ItelP40 from Jumia which took more than 2 weeks to arrive.I took it to the owner and helped him set everything up neatly. While at it, I noticed the phone hangs and became hot at the top. I quickly restart the device and handed it to the owner. The next day, the man started complaining and ordered me to come over. I contacted Jumia NG and they said the item is eligible for return. I returned the item neatly on July 2 and I was contacted thereafter to expect the refund. Till today, August 10th, I haven't received any refund or even the item. At least, they should return the item back if they can't refund me. I have contacted them more than 40 times, they said I should expect it within 3 business days, it is more than a month now and this has pitted me against the owner. I regret shopping with them. Pls, JUMIA refund me my money #100k or return the counterfeit item to me. I take God beg you.

Date of experience: Jul 02, 2024

Late delivery

Late delivery, not the quality I ordered.I placed an order for anti-blue ray glasses. I was told it will be delivered in 5 days, ended up having it after 8 days and the quality wasn't as good as what I saw. It didn't last up to 2 weeks afterwards.

Date of experience: Jun 25, 2024