Do not gamble on ANY Jumpman gaming sites. Recently I used a site by them (first time) and found it notoriously difficult to withdraw any winnings. When I was ahead I had over 800 quid wagering requirements to withdraw bonus balance. I soon realised when trying to withdraw my normal winnings - this takes priority. As a result, it wouldn't let me withdraw (bearing in mind, they charge 2.50 for withdrawals and minimum withdrawal is 20 quid, but the minimum deposit is far less - so stupidly; I deposted a tenner to get to over 20 to withdraw the money I'd won).What happened was getting about 30 spam copy+paste emails a day pretending I wasn't engaging with their emails and just repeating and saying if they didn't hear from me, they would close the ticket. Frustratingly, I could not get any real response from them and ended up running the rest of my balance down (as others have said they wound up doing) realising I was never getting my money back. The only email I ever had that was different was this one:"Hi toffeelattex, I can see after looking into your account that you have deposited but not played on-site, could you kindly explain why this is? Once received we can then advise further. Kind Regards,The Support Team"After explaining that this was nonsense, as I had actually placed a 20p slots bet (albeit by accident, since it used my money instead of a free spin) whilst waiting for a reply to use the rest of my free spins then immediately stopped when I realised it was using my real balance.I then used another site (paybymobilecasino) later not realising it was the same company. I eventually made 70 quid profit in one night and decided to cash out. They demanded I use a card to deposit before I withdrew; but I wasn't verified yet anyway (I deposited using Boku - which charges to a phone bill). Was a bit smarter this time and decided I would verify first before depositing on a card to withdraw my winnings. The QR code on my profile said it was expired and so I emailed them to do it manually (I can't use livechat as I tend to mostly play late at night, but judging from other comments, livechat doesn't work anyway). After no response for several days I checked my email to make sure I did it correctly and soon realised the email address that is the contact for paybymobile, was support@jumpman - the exact email that was for the other site I used. I realised at that point I was most likely screwed and would never get that money out and ran the rest of my balance down. Will stick to the mainstream sites (Paddy, WH, Sky etc) from a now on and never try to be smart like that again.
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