Deposited and tried to withdraw. Account not fully verified. They have a clear statement on their site that declares "you have the legal right to withdraw your cash balance in full at any time." Despite this, I sent proof of bill payment and had a message my acct is now fully verified. Deposited and played again and went to make another withdrawal and same again, acct not verified. I went to customer support and was told the acct verified message was sent in error. They then offered to sent me £37.97 back and asked I reply if I agree and say so. So I have and now they have gone silent and not responding and no money sent. I rang their tel no and its been cut off.This company are not legit .UKGC Rule is clear in that you cannot stop someone withdrawing their cash claiming need for documents, that's part of every operators licalence agreement and these are breaching that and they don't care. I'm going to notify the UKGC about this and I warn everyone thinking of playing there, don't! Over 7 million revenue they have and stop players withdrawing £50 illegally. They are greedy and breaching their licence.Update: today the complaints dpt responded after I screenshot this message above and told them this is now on trust pilot and I was going to challenge this through eCOGRA, their ADR and then notify The UKGC, they messaged me to say the refund, as small as it was, had been issued. I checked my bank and confirmed the funds were there the same day. Thank you for be small gesture. Case closed.
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