They are trying to back out of their refund policy. I added on the "MasterClass" lifetime access for $37 with assurance that I could get a full refund within 30 days if I don't love it. As soon as we opened it, it was clear that it was not anything close to a masterclass. They advertised 130 videos, after I told them I was interested in Spanish, yet only 38 of the videos were Spanish related. And even those were on basic topics that anyone could get for free on YouTube. So I immediately asked for a refund and they responded "Please note that, according to our refund policy, the Master Class add-on ($37) is non-refundable. We’re very sorry, but we’re unable to process a refund for this item." So I sent them back a screen shot from their website that shows clearly their promise to offer a full refund within 30 days if not fully satisfied.
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