I used JustAnswer to ask a question for a veterinarian. The response was polite, but I was disappointed to learn that the vets are not allowed to provide a diagnosis or prescribe medication. This limitation was not clearly explained in the subscription information before I signed up.
I understand there may be legal restrictions, but it would be helpful if this were stated more clearly upfront so customers know exactly what to expect. Transparency about what the service can and cannot provide would prevent confusion and frustration.
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