I purchased a bag from this company on Poshmark. After waiting an extended period of time for the bag to ship I messaged them. After I showed concern about the shipping status and authenticity, they blocked me from messaging them on Poshmark. I then got a notification that the bag had "shipped" but that there was no further tracking information. I still do not have the item I purchased and Justbag has not responded to any attempts to communicate nor provided any updates as to the whereabouts of the package. I have never before been blocked by a company simply for asking where my purchase is, so that act alone indicates shady business practices. And even more concerning Is the fact that I spent almost $2k on an item I don’t have while receiving the worst customer service I have ever experienced. DO NOT buy a bag from these people. Completely horrible company. They should be ashamed of themselves To add: when I called UPS to ask directly about a tracking update they said the package, “appeared to have been scanned at the self service station and then taken away by the customer”. When I asked the agent what the gain was, they said, “often it’s to have the customer file a lost package claim”, to which I replied, “isn’t that mail fraud?” and UPS said, “most likely”.
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