Review Time
I did a withdrawl 2 weeks ago and it still didnt come to my bankaccount its crazy to me to wait 2 weeks for money! When je deposit they take the cash in 2 minuts off youre bankaccount but when you have to withdrawl it takes them 2 f…. Weeks
I registered with them, inattentively read their terms and conditions that I cannot play with them from Belarus. But I immediately entered my data in my personal account and asked support to change the number to Belarus. Support changed it, I made a deposit via crypto, I was immediately assigned VIP status. I played. I won, I lost. At some point I wanted to withdraw funds. And then it turned out that I violated their rules, I could not register with them. There was no intentional circumvention, ordinary human inattention. Moreover, I immediately entered my passport data myself, which confirms that I had no malicious intent to circumvent their rules.They asked for documents. I sent them. And in the end ... they blocked me and confiscated my funds. Absolutely everything. Even the deposit. Referring to the fact that since I am from Belarus, I cannot play with them. But with such logic, they have no right to accept deposits from me. Yes, crypto deposits have no nationality. But other bookmakers (if you search for similar complaints on the Internet) simply cancel all bets and return the deposit.This bookmaker responded to me on one of the arbitration sites that they do not have any rules for returning funds in such a situation. To which I objected that their rules do not even have a clause about confiscation of the deposit. And I asked to be more flexible and return the deposit.In personal correspondence by mail they assured me that they would help to sort out this situation. But in the end they ignored me all the time and did not sort out anything. They just ignored.As a result, no one returned anything to me and - $ 500.It saddens me to realize that in a situation where there is no clear clause in the rules on how to act in such a situation, the casino chooses the path of profit - this says a lot about the casino, about how it will act in a borderline situation with other clients.Rules in which the player must comply with absolutely all the rules, and the casino - at its own discretion, are not fairly established for both parties.Draw conclusions that if you have a dispute in this bookmaker and there is no clear rule, then the bookmaker will act at its own discretion - it will simply choose profit. After all, legally it does not owe you anything in the absence of a clear clause in the rules on the controversial situation.
I reject your generic support response.My case is NOT a 'misunderstanding' that requires a 'review.' My issue was legally resolved on July 10, 2024, through the signing of a Settlement Agreement.This is a binding and confidential contract that Casbit Group N.V. (Justbit) has chosen to violate.You signed an agreement to resolve this matter but have failed to honor the payment, which is clear evidence of contractual bad faith.I demand immediate compliance with the signed confidential contract. If the full agreed payment is not made within 7 days, legal action will be initiated. I have already provided all documentation to my lawyers. Please stop misleading the public. Honor your contracts.
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We are a licensed Blockchain casino launched in 2021 by Casbit Group N.V. Our crypto-friendly casino has joined the cryptocurrency gaming trend by giving players numerous cryptos as payment options. The dark theme of Justbit.io is up-to-date and laconic, It is not overloaded with unnecessary buttons and sections that can confuse the player. The site is multi-lingual: different languages are available here. JustBit Сasino is fully lісensed and regulated by Сuraсao and іs available in сountrіes across the globe.See more
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