Review Time
My experience with Just Clear – Kingston was extremely disappointing. Communication was poor from start to finish, promises were made and not kept, and the overall service did not match what was advertised.What I found most frustrating was the lack of accountability. When issues were raised, they were brushed off rather than resolved properly. For a company that markets itself as professional and reliable, the reality was the opposite.I would not use this company again and would advise others to be cautious before booking.
Top company, they are fast, reliable and friendly. I have never been treated so well by a company. They know what they are doing and they know how to treat customers. In particular thanks to Kestas who helped me already twice with clearing my London flat from old furniture and building materials. And they came on Saturday morning, so I didn’t have to lose time at work. Five stars guys!! 👏🏻
When I spoke to David about clearing the heavy items of furniture from my late Mother's house I felt he sounded like a reliable and decent person. As there are a number of clearing businesses about I made my decision to go with David on my gut feeling and he certainly proved that to be right. We only had very short notice for the clearance to be done but he was able to fit us in - even despite his van breaking down the day before so we agreed on the following day and he had to hire a van to honour our booking. We were very pleased with David's professionalism and we would happily recommend his services to anyone.
Head office (Just clear - Kingston branch) was very helpful and responsive. Managed to booked the clearance in short order. The crew that arrived to do the clearance were on time, very polite and did a thorough job, very efficiently.Post script: I had a follow up enquiry regarding the clearance of some IT equipment (in addition to the original work done) and a specialist team was sent over to the office about an hour later! Fantastic service!
Alina and George were helpful with prompt and clear communication throughout the process. Their compassionate, efficient approach made a challenging situation so much easier. Would highly reccomend - the service provided was faultless.
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Just Clear leads the House Clearance sector in the UK, driven by our commitment to sustainability and exceptional customer service. With an extensive network of branches nationwide, we stand as the largest and most trusted clearance specialist in the country.
Our comprehensive services encompass sustainable Property Clearance, House Clearance, Office Clearance, Recycling & Reuse management, Hoarding Clearance, Garden Clearance, Probate Clearance, Site Clearance, Valuations, Skip Bag service, Void property clearance, Bulky waste removal, Fly tip clearance, Junk Removal Service, Cleanout, Hoarding Assistance, Hoarder or Hoarding Help, Recycling Services, and Eco-Friendly Junk Disposal.
By partnering with local franchise owners backed by our national infrastructure, we offer clients nationwide coverage coupled with personalized service. Our regional branches boast intimate knowledge of their areas while benefiting from the support of our central resources across finance, HR, QHSE, assets and fleet, marketing, and national operations management. This ensures a seamless experience, combining local expertise with scalable solutions for one-off local contracts and national accounts.
Social responsibility lies at the heart of our operations, as we strive to create employment opportunities and support local communities in every region we serve.
With a track record of award-winning excellence, including accolades such as the National Recycling Award, Probate Industry Awards, Wills and Probate Awards, and Business Green Leaders Award, we maintain ISO14001, ISO 45001, CHAS, and ISO 9001 accreditations. These certifications underscore our unwavering commitment to environmental sustainability, health and safety, and quality management across all facets of our operations.
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