I ordered food that never arrived and they refused to refund about £50, insisting it was delivered. When I asked for proof and the code, they refused to provide it. I've reported them to the bank's fraud team. This cannot continue; this service and its group of thieves need to be stopped. The law states that if I don't receive the goods I've paid for, I'm entitled to a full refund. Otherwise, it's theft, and that's exactly what's happening here; you are crooks. I won't let this go, and your company will be exposed and will deserve to collapse over time.
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