This is the type of service offered... You place an order and quickly realize there's an issue that requires cancellation. You message the support team within seconds, and they instruct you to contact the restaurant directly, providing you with their number. After calling and confirming the cancellation, a week later you're informed that you cannot receive a refund because the restaurant was not notified and proceeded with the order... and this happened because the service provided you with the wrong contact number in the chat. They refuse to take responsibility for their error. It's better to order directly from restaurants; in addition to high service fees, they take about 50% from the restaurant, making the food more expensive through them.
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