I recently discovered I would be charged $175 for early disconnect fee by Just Energy Account #: 7494021 on June 24 2025. I was surprised by this fee. The fee was for early disconnect of their service that I was told I agreed to a 2 year contract over the phone in Sept. of 2024 to end Sept. 2026. Number one why would I call them when I had power to my home. Number two why agree to a 2 year contract over the phone I had no incentive or motivation to do so. I sent a certified letter to Angela Brock VP of Member Services & Solutions (that job title what a joke in my case there was no solution). I received a weak unclear letter response from Walmart to call them with a reference number to a call center that had absolutely nothing of value to offer other than "Call Just Engery and talk to them again"!
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Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.See more