Review Time
I have not lived in Alberta or had a Just Energy account for over 8 years. Out of nowhere, I’m now receiving repeated calls about an unpaid bill that has nothing to do with me. This is extremely frustrating, inaccurate, and disruptive. If this company cannot maintain accurate records, they should not be harassing people for debts that don’t exist.
Just Energy is hands down the most deceptive, unethical, and predatory utility company I've ever encountered. They roped me in with a "competitive" commodity contract and a $50 Sam's Club gift card, promising I'd be getting the best rate on the market. It sounded like a win-win. Spoiler alert: it was a lose-lose.Despite their claims, I never received a single notice about a contract renewal, no mail, no follow-up calls, and nothing via email, even though I was allegedly "subscribed" to their promotional communications. I checked. I received three emails total - all unrelated to contract terms and all before this supposed renewal took place.Let's entertain their theory: maybe, just maybe, both mailed renewals were stolen from my mailbox (despite nothing else ever going missing), and all their emails magically went to spam. Fine. But not even a phone call? Not one courtesy attempt to confirm whether I intended to renew a contract that would TRIPLE my rate?Yes : TRIPLE! Consumers Energy currently charges $3.41. We've been stuck paying $9+ for over a year.We assumed our higher winter bill was due to seasonal use or a small home addition, a mistake that cost us thousands before we realized the truth. By the time we connected the dots, it was too late, and Just Energy? Not even remotely apologetic.And don't expect local customer service. You'll be routed to a call center overseas where no one is empowered to help. This entire operation is built on misleading contracts, zero transparency, and a total lack of accountability.Avoid Just Energy at all costs. Shame on Sam's Club for allowing them to con their customers! This isn't just poor service, it's a scam disguised as a utility provider.
Just Energy is one of the worst companies I have ever dealt with. They rely on lies, deception, and bad faith marketing.Their representatives at Sam’s Club told me that my monthly bill, which usually ranges between $80 and $120, would be reduced by 50%, and that I would receive a $150 credit to cover cancellation fees, just by sending my last bill. They also assured me it wouldn’t be a problem even though the previous contract was under my wife’s name.But everything changed after I signed up: • They later demanded a marriage certificate to qualify for the credit, which was never mentioned upfront. • My first bill came to $194, much higher than what I was paying before. • They promised that nighttime usage would be free, but in reality, they charged me 33 cents per kilowatt-hour for night usage! • Even after subtracting the nighttime charges, my bill was still $194, which is ridiculously high compared to my previous bills between $80 and $120.They are not just dishonest—they are scammers who exploit customers with lies and manipulation.I strongly advise against doing business with Just Energy under any circumstances.
I recently discovered I would be charged $175 for early disconnect fee by Just Energy Account #: 7494021 on June 24 2025. I was surprised by this fee. The fee was for early disconnect of their service that I was told I agreed to a 2 year contract over the phone in Sept. of 2024 to end Sept. 2026. Number one why would I call them when I had power to my home. Number two why agree to a 2 year contract over the phone I had no incentive or motivation to do so. I sent a certified letter to Angela Brock VP of Member Services & Solutions (that job title what a joke in my case there was no solution). I received a weak unclear letter response from Walmart to call them with a reference number to a call center that had absolutely nothing of value to offer other than "Call Just Engery and talk to them again"!
April 23 2025 - signed up for JustEnergy. Was told they would call and cancel my Reliant account for me.April 26 2025 - reviewed JustEnergy contract and noticed the wrong address was on it. No big deal, I called and had them fix itMay 20 2025 - received an email that the old (incorrect) address had its service switched back to their provider.May 23 2025 - received a bill from JustEnergy for $36.10 - confused, I checked my Reliant account and sure enough, it was still active. JustEnergy has my account as no longer active, so I can't login. I call customer service and I am told that "my JustEnergy service was turned on for 2 days and then JustEnergy was contacted by my service provider and told to cancel as I was a customer of a different provider." Then, JustEnergy cancelled my service.I received zero communication about any of this.They are still expecting me to pay the $36 for the 2 days of service that I never actually received at my correct address. Incompetent is too soft a word to describe this company.
Scammers.We signed up with Just Energy after hearing their sales pitch at a Sam's Club. They ended up charging us double what our previous company had, lied to us about it, and always seemed like they were just trying to get us off the phone.After the first month we went back to our old energy company, and after doing some research and reading reviews canceled the credit card we used to pay Just Energy because so many people are stating they'll charge you anyway as long as they have that info. They've since been trying to call us all the time, sent e-mails, etc and we've just been blocking the numbers and marking the e-mails as spam and such.The straw that broke the camel's back was Saturday. We were alerted to a line of credit that was opened without our permission trying to charge us for the past few months all at once and labeling it as delinquent payments. Tanked our credit score, and we had to wait until today to call the credit companies and sort this out. We told them everything, provided receipts, and said we want it removed from our credit history. We're also going to be contacting law enforcement to see what they can do about this because enough is enough.Read reviews across all the major websites and see for yourself how bad people are reporting this place as. And if you see their reps in stores don't talk to them, and if they're coming door to door in your neighborhood ignore them - and call the cops for trespassing if they're insistent and won't leave as I've seen a few reviews state.Edit for the reply; this is a generic copy/paste reply trying to get more information out of people to continue to scam them. We no longer have an account with Just Energy to give information about, and I am absolutely not giving them our new numbers and our names so they can continue to harass us.
I closed my account with just energy 1 year ago paid everything,and because of an error or mistake on their system it showed that I owe them $194 even that I have a email from the company that my account is closed and paid off, nobody try to fix it and they just sent these amount the a collection.
They did not put me on the plan I requested and did not credit me or buy back my solar generation leading to me paying a regualr electric bill although I’ve had solar for 1 and half years and won’t give me any credit for all that wasted energy and time
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Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.See more
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