Just Energy is hands down the most deceptive, unethical, and predatory utility company I've ever encountered. They roped me in with a "competitive" commodity contract and a $50 Sam's Club gift card, promising I'd be getting the best rate on the market. It sounded like a win-win. Spoiler alert: it was a lose-lose.Despite their claims, I never received a single notice about a contract renewal, no mail, no follow-up calls, and nothing via email, even though I was allegedly "subscribed" to their promotional communications. I checked. I received three emails total - all unrelated to contract terms and all before this supposed renewal took place.Let's entertain their theory: maybe, just maybe, both mailed renewals were stolen from my mailbox (despite nothing else ever going missing), and all their emails magically went to spam. Fine. But not even a phone call? Not one courtesy attempt to confirm whether I intended to renew a contract that would TRIPLE my rate?Yes : TRIPLE! Consumers Energy currently charges $3.41. We've been stuck paying $9+ for over a year.We assumed our higher winter bill was due to seasonal use or a small home addition, a mistake that cost us thousands before we realized the truth. By the time we connected the dots, it was too late, and Just Energy? Not even remotely apologetic.And don't expect local customer service. You'll be routed to a call center overseas where no one is empowered to help. This entire operation is built on misleading contracts, zero transparency, and a total lack of accountability.Avoid Just Energy at all costs. Shame on Sam's Club for allowing them to con their customers! This isn't just poor service, it's a scam disguised as a utility provider.
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Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.See more