April 23 2025 - signed up for JustEnergy. Was told they would call and cancel my Reliant account for me.April 26 2025 - reviewed JustEnergy contract and noticed the wrong address was on it. No big deal, I called and had them fix itMay 20 2025 - received an email that the old (incorrect) address had its service switched back to their provider.May 23 2025 - received a bill from JustEnergy for $36.10 - confused, I checked my Reliant account and sure enough, it was still active. JustEnergy has my account as no longer active, so I can't login. I call customer service and I am told that "my JustEnergy service was turned on for 2 days and then JustEnergy was contacted by my service provider and told to cancel as I was a customer of a different provider." Then, JustEnergy cancelled my service.I received zero communication about any of this.They are still expecting me to pay the $36 for the 2 days of service that I never actually received at my correct address. Incompetent is too soft a word to describe this company.
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Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.See more