Uh, no. This company is not focused on customer service or satisfaction.
They notified me via email just five days before my departure date that my itinerary had "changed significantly". And I quote, "JetBlue Airways has made significant changes to your itinerary. You must review and confirm the updated itinerary to ensure your booking remains valid."
Great, I'm thinking that my flights had been rebooked so I logged on to the website only to see that my itinerary was exactly the same but I was still urged to contact the company. So I tried calling on Sunday - the day I got the email - but alas, their call center was closed. I called the next day only to be told that it was a 56 minute wait. Fine, I'll wait to talk to a real person. However, one hour and fifty minutes later, I was still on hold! WTF? While I was holding, I decided to try the chat bot option via text. I was able to determine through multiple and repetitive text messages that my travel plans had been canceled altogether. Really!? You couldn't say that in an email or text?!?
Furthermore, why did this crap company wait three weeks after bombs started flying through the air in the Middle East to notify passengers their flights were canceled?
Absolutely ridiculous and shitty customer service - from AI no less.
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