A truly dreadful experience. An 8-hour journey (some passengers endured 11 hours!) only to be dropped off almost 1.5 miles from the theatre. There was no time for shopping beforehand as we didn’t arrive until around 5 PM! The driver informed us we had just 45 minutes after the show to return to the coach (which was again 1.5 miles away), or we would be left behind. He actually abandoned three people who couldn’t make it back on time. Then another hour on the coach to the hotel, which was nice. We didn’t get into our room until 12:40 AM and were told we would be picked up by 9:45 AM or left behind again! We opted not to travel back with this driver and service, and my daughter drove from a nearby location to collect us instead, skipping the return trip into the city. We couldn’t face another 8-hour journey home, especially with passenger drop-offs along the way! A complete rip-off, poorly organized, and unreasonable travel expectations. Awful experience. I will never use this service again and highly recommend avoiding it!
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