Sadly, genuine, helpful, from-the-heart customer service in the NZ retail industry -- especially the clothing/fashion industry -- is about as rare as my chances of looking younger next year! That's why, when I experience it first-hand -- as I did yesterday afternoon in Just Jeans Sylvia Park store -- I want to shout it to the roof-tops!As we all know, when you buy a pair of jeans -- and I'm talking jeans where the denim is of the highest quality -- the first wash you give them has to be done with meticulous care. Turn them inside out, wash in cold water, do not tumble dry or iron, dry in shade immediately, etc., etc., etc. I know the drill 'inside out and backwards' because I've been buying good quality jeans all my adult life... and I am now nearly 70!Anyway, despite all the above, a recent purchase of a pair of Lee Jeans from Sylvia Park Just Jeans threatened to end badly for me when, following their first and only wash (in strict accordance with the rules of "first washes") the legs "shrank" to the point where they felt more like hospital-issue compression bandages than jeans!I took them back to the store where I had purchased them several weeks earlier, fully expecting to be told that "I must have put them in a dryer for them to shrink like that" (which, of course, I didn't -- I don't own a dryer for a start). But instead -- despite how annoyingly frustrating I must have seemed to the manager of Just Jeans Sylvia Park (I am talking about Becca -- that woman is worth soooo much more than you are paying her (*take note, Just Jeans senior management!") -- she remained calm (hey, I know, looks can be deceiving...lol) and went above and beyond to resolve the situation as amicably as humanly possible... and she did. I now have a replacement pair of jeans (that I swear I will treat like an incubator baby -- although I am the first to acknowledge that it's generally not acceptable to place babies in the wash, cold or otherwise...lol). Thank you soooo much, Becca, for going all out to "delight your customer"... you totally 'GET' what real customer service is all about.
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Just Jeans is the Australian denim destination. Shop Men's, Women's & Kids jeans online now from Levi's, Riders by Lee, Calvin Klein, Mavi, True Religion, NYDJ, Wrangler and more.
