Brought 3 pairs of identical amaze jeans online, just different colors, 2 fit perfectly, 3rd are well too small. I took back to an actual store to save on having to pay return shipping as the fault was clearly the jeans not mine & was hoping to just swap them out with another pair the right size. I paid using afterpay, but they put the refund supposedly to my eftpos card, but after waiting all day for the refund to show, it still didn't. Rang the store, they then tried blaming my bank for the issue, and was nothing they could do. When I pushed this & said surely a manager could check all transactions to make sure it went through completely & got told, there was no manager or supervisor on today & that I should come back in again and they would give it to me in cash, as they didn't know what else to do. Just tried blaming it on my end. No jeans, no refund and now have to go back in again to try and sort it out. Unfortunately wouldn't purchase online from this store anymore, way too many issues which add a-lot on to the cost of the actual items you receive & mean I am running backwards and forwards to sort out. I believe the jeans were most likely incorrectly labelled, when I compared measurements to the other identical jeans, the measurements were different. Now Downgraded to a 1 star, as I was told to go back and they would give me cash, so I did. Got there, instead she finally rang management, they said I had to wait 48hours to make sure it didn't show first (NZ Banks agreed months ago to process payments on weekend like normal, which is normally a 2hour window). So in 48 hours when it still hasn't shown up, I hope they can just do a direct bank payment, as I don't want to go back a third time due to being given bad information from weekend staff. Shouldn't be on alone if they don't know how to process refunds properly or even check. So now nothing to show for my money, they have jeans and money.
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Just Jeans is the Australian denim destination. Shop Men's, Women's & Kids jeans online now from Levi's, Riders by Lee, Calvin Klein, Mavi, True Religion, NYDJ, Wrangler and more.
