WAITING 11 WORKING DAYS days for a refund!I cancelled my policy and was told I was eligible for a refund of £19.99 on the 23rd Jan and confirmed the refund would take 7-10 working days.I rang the company asking why on the 10th working day I STILL hadn't received the refund due to me.I have therefore had to ring again on the 11th day to find out where my refund is. I shouldn't have to wait 7-10 days for a refund never mind 11 days. I always get the same response, it is being investigated 😡
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